Service

(250) 765-4446

Vacancies

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our company, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our website, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@britechhvac.com or mailing us at: Britech HVAC 2000 Rutland Road North, Kelowna, BC, V1X 4Z6, Canada


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SECTION 4 - CREDIT CARD PAYMENT

Our credit card payment provider is Payfirma. They provide us with secure online payment processing services.

Your data is stored through Payfirma's data storage, databases and the general processing application. They store your data on a secure server behind a firewall.

It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted unless you have opted to have it stored for future use.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our company.

 

SECTION 5 - THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@britechhvac.com or by mail at Britech HVAC, 2000 Rutland Road North, Kelowna, BC V1X 4Z6

 

I just wanted to say I’m blown away at the service I received! All the staff I dealt with were extremely professional, polite and knowledgable. You guys installed an A/C unit for me and from start to finish, you exceeded my expectations! I will definitely recommend BRITECH to everyone I know. Thank you again for the exceptional service!

Justin Hadley - Lake Country

I was so impressed with Max and the service he provided. Polite informative and overall very pleasant. Won’t hesitate to recommend Britech HVAC to friends and family. Thanks.

Ms Fraser - Ollala

Today we had Britech in to get our furnace up and running.   Your service man, whose name I didn’t  get, carried out the service in a  professional manner.  He was very pleasant and helpful in answering our questions.   He’s a great representative for your company.

Mr Ransom - Penticton

I just wanted to drop you a line and let you know how happy i am with the work your guys did. the install went great and the finished product looks amazing, nice lines, clean joints, etc. this was validated by the inspector who was also very impressed at the quality of the install, at one point he said, ” i had multiple fails yesterday so it’s nice to start today off with a fantastic job like this.” great job, i will recommend you guys to anyone who asks.

Mr Haddrell - Kelowna

Just a note of appreciation. Thank you for fixing our fireplace! This had been an ongoing problem over the past 2 years and we would like to let you know we appreciate your professionalism and perseverence in finding the problem.

G. Tinling - Kelowna

Technical staff arrived promptly and attended to and analysed the problem very quickly. At my request, they promptly assessed our furnace needs and installed a new furnace. Their workmanship was excellent!

H Magel - Kelowna

Britech was friendly, courteous and efficient. Ours was a complicated job, but they got it done on time and in a very professional manner. I wouldn’t hesitate to recommend Britech.

L. Lawson - West Kelowna

Dealing with contractors for home renovations can leave a homeowner feeling as though we are an inconvenience. Working with Britech made us feel like we were #1 customer and that we were what mattered. Great experience!

C Gillespie - Kelowna